Shipping and Delivery

Hello from Joy's Crown,

Please see below the different types of delivery options: 

Country Shipping  Delivery Partner Shipping Costs Estimated Delivery Date 
UK & Northern Ireland Tracked Delivery Royal Mail

£3.50

**Free on orders over £40

2-3 working days
**Europe Tracked Royal Mail

£9.50

**Free on orders over £80

5-7 working days
USA & Canada Tracked Royal Mail

£11.00

**Free on orders over £80

5-10 working days
Africa Tracked Royal Mail

£11.00

**Free on orders over £80

7-14 working days

  

Please note, on some occasions such as sale periods, it may take up to 2 working days to process and despatch orders.

*Free delivery available when the minimum amount stated has been reached for each region.

**Please note EU and International orders may incur a custom charge. This will have to be paid by the customer in full. Some orders may incur extra transactional fees from the bank even if the order has been processed in your local currency, these transactional fees must be paid in full by the customer.

 

Returns 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Unfortunately, we cannot accept returns on our "last chance to buy" sale items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. Customers are responsible for paying the cost of return shipping. We do not cover these costs. As we cannot guarantee that we will receive the item(s), we advise you to use trackable shipping since we can only issue a refund upon receiving the item(s).


1. To start a return, you will need to contact us at hello@joyscrown.co.uk the subject should be: REFUND // Your Order ID.

2. Please put in the details of the item(s) you wish to return and state whether you want to issue a refund, an exchange or replacement. If you are concerned about damages to the product during its return journey, we recommend that you attach a photograph of the product you wish to return before you post it back to us.

3. If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. Once the refund has been approved, make sure to pack the product securely to avoid damage to the product and send it to the address provided in the email.

5. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

6. Any returned items (at your own cost) with outstanding duties/tax charges may be held at customs. We will not cover these charges and you will need to contact your courier to resolve this. For international orders, please ensure you mark your returned parcel as RETURNED GOODS with the country of origin marked as UK.

You can always contact us for any return questions at hello@joyscrown.co.uk.

Late or missing refunds

If you have not received a refund it has not been issued please follow these steps:

1. Contact your bank – there is usually some processing time before a refund is posted

2. If it has not been processed, please email us at hello@joyscrown.co.uk

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.